Effective Date: 01.01.2025
Last Updated: 04.25.2025

TrueLeap Inc. (“TrueLeap,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at TrueLeap.io, our mobile applications, and any other services that reference this policy (collectively, the “Platform”).

By using the Platform, you agree to the terms of this Privacy Policy and our Terms and Conditions.

1. Information We Collect

We collect the following types of information:

a. Information You Provide

• Account Details: Name, email, password, profile picture, organization
• Payment Information: Billing address, credit card info (processed by secure third-party processors like Stripe)
• User Content: Courses, videos, comments, assignments, feedback, and uploaded files

b. Information We Collect Automatically

• Usage Data: IP address, browser type, device info, operating system, referring URLs, and page interactions
• Cookies & Tracking: We use cookies and similar technologies to enhance user experience and analyze performance.

c. Information from Third Parties

• Social logins (e.g., Google)
• Payment processors (e.g., Stripe)
• Integrated third-party platforms (e.g., Zoho)

2. How We Use Your Information

We use the collected data to:

• Provide and improve our services
• Personalize user experience
• Process payments and subscriptions
• Facilitate content creation and delivery
• Communicate with users (e.g., support, updates, promotions)
• Monitor platform usage and detect fraud or abuse
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal data. We may share information in the following ways:

• With Service Providers: For hosting, payments, analytics, support, etc.
• With Instructors/Content Creators: If you enroll in their content or events
• With Legal Authorities: To comply with legal requests, court orders, or protect our rights
• With Affiliates: Within our corporate group for operational purposes

4. Cookies and Tracking Technologies

We use:

• Essential cookies for site functionality
• Analytics cookies (e.g., Google Analytics) to improve performance
• Marketing cookies to personalize ads (optional and user-controlled)

You can manage cookie preferences through your browser settings or opt out.

5. Data Retention

We retain your information as long as necessary to provide services and fulfill legal obligations. You may request deletion of your account by emailing us at [email protected].

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct or update your data
• Request deletion of your account and associated data
• Opt-out of marketing communications

To exercise any of these rights, contact us at [email protected].

7. Children’s Privacy

TrueLeap is not intended for children under the age of 13. We do not knowingly collect data from children. If we become aware of such collection, we will delete the information immediately.

8. Data Security

We implement reasonable technical and organizational measures to protect your data. However, no system can be guaranteed 100% secure.

9. International Data Transfers

If you access TrueLeap from outside the U.S., please be aware that your data may be processed and stored in the United States.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or by posting a notice on the Platform. Continued use of the Platform after updates constitutes acceptance.

11. Contact Us

If you have questions or concerns about this policy or our practices, please contact:

[email protected]